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Are you having trouble getting the substance use disorder or mental health services that you need? CHAMP can help!

CHAMP is designed to help individuals and their families resolve issues in accessing substance use disorder and mental health services.It’s FREE and CONFIDENTIAL.CHAMP is available to everyone, regardless of the type of insurance they have, or even if they are uninsured.What does an ombudsman program do?An ombudsman program can help investigate and resolve complaints and violations of rights. It represents individuals and helps advocate for them.

Helpline representatives may be able to resolve your concern immediately, or enlist the exper-tise of dedicated CHAMP legal, substance use disorder, or mental health specialists to address the issue. You can be assured of timely, respectful, and culturally sensitive assistance with concerns regarding insurance:• Access to treatment• Denial of services• Access to medication• Parity/coverage discrimination issues• System navigation• Medical benefits• Enrollment referral• Legal assistance for insurance appeals

CHAMPHelpline888-614-5400HELP. FREE. CONFIDENTIAL.Monday to Friday 9 a.m. to 4 p.m.ombuds@oasas.ny.gov

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